Shipping, Delivery + Pickup

EDMONTON AREA DELIVERY (FREE)

We make local deliveries within Edmonton, Sherwood Park, Beaumont and St. Albert once or twice per month (the next delivery date will be listed at checkout). *Your order may be delivered any time of the morning, afternoon or evening during our delivery day and we'll get in touch with you a day or two before for further instructions if you won't be home* (see below if you live in an apartment or condo).

APARTMENTS & CONDOS: You must have someone available throughout the day to receive your order or be able to let us in to place it at your door. We don't leave orders unattended in the lobby and can't make other arrangements on the day. If this isn't possible, please choose local pickup or shipping for your order. Thank you for your understanding!

Order cutoff is two business days before delivery day. Any undeliverable orders will be available for pickup the next day, shipped at our current rates or cancelled at your request.

EDMONTON AREA PICKUP (FREE)

Our home studio is located just outside Edmonton in Leduc County, Alberta. Your order will be ready ASAP (typically 1-3 business days) and we'll email further instructions once it's ready. The pickup address area is: 50516 Hwy 21, Leduc County, AB

Shipping Rates

CANADA
$10 - orders up to $35
$5 - orders $35 to $75
FREE over $75

USA
$10 - orders up to $50
$5 - orders $50 to $100
FREE over $100

 

Return Policy

We know shopping for candles online can be a little bit tricky! If you are not entirely satisfied with your purchase, we're here to help!

Full Priced & Sale Items

We gladly accept returns or exchanges on our candles within 14 days of purchase. Please ensure the candle is in unused condition with no signs of damage. The buyer is responsible for any return shipment costs.

Damaged Items

If you received a damaged item in your shipment, please contact us immediately for assistance at hello@misiyo.com

We want you to LOVE your candles and work hard to make sure you have an amazing experience from start to fully burned! If ANYTHING didn't meet your expectations, please let us know.